Taming The Maintenance Monster
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- Understand your options
- Identify negotiation leverage
- Maximize your contractual flexibility
- Avoid common pitfalls
- Draft meaningful service levels
- Set clear software maintenance goals
- Understand the role of source code escrow
- Negotiate more favorable terms and conditions
For many organizations, negotiating a new software maintenance agreement can be a daunting task. The issues are complex, and the time and expertise required to do the deal properly are frequently in short supply. As a result, the vendor’s standard maintenance agreement is often signed…as is!
However, your best chance to protect your interests occurs before the initial contract is executed. After that, it becomes tougher and tougher with each passing year to negotiate any significant concessions from the vendor upon renewal…if you even bother to try.
Taming the Maintenance Monster focuses on drafting and negotiating new software maintenance agreements, helping you get it right the first time.
|CTPE||ICN courses qualify for CTPE credits. Caucus awards up to 12.5 continuing education hours to attendees of this workshop toward their Certified Technology Procurement Executive certification.|
|C.P.M.||Those successfully completing this workshop can receive up to 12.5 C.P.M. points. ISM’s consent to award points is not an endorsement of this program or its contents.|
|C.L.E.||Those successfully completing this workshop can receive up to 13.5 C.L.E. units.|
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