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Vendor Subject Matter Expertise


Few industries are as complex as technology. So it’s critical in every step of the supply chain process to closely examine each manufacturer and supplier for quality, reputation and service. Core to this is having someone in your corner who has dedicated experience, providing focus on the best possible options for sourcing and implementing IT solutions.

ICN Consulting has wide-ranging technology experience with most of today’s top technology hardware and software manufacturers. Examples of deep dives into specific technology vendors include:

  • Oracle
  • Adobe
  • Microsoft
  • IBM

With vendor-specific expertise, ICN Consulting will help your team:

  • Develop and manage Service Level Agreements (SLAs)
  • Develop and manage Key Performance Indicators (KPIs)
  • Create a rating system for your vendors
  • Ensure vendor accountability and contract compliance
  • Build a “continuous improvement” process and ongoing management
  • Assist in dispute resolution